article thumbnail

Six tips for scaling your sales and service team

Vonage

Are employees on-board and fully educated about the benefits of a scalable workplace? Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. With the rise of mobile technology and cloud-based SaaS, there’s no need to tie your team to their desks.

Sales 63
article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Educating on self-service results in a better customer experience. In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities). Ben M Roberts @Roberts_Ben_M.