TeamSupport

APRIL 5, 2019

For example, creating a tag called “Log-in Issues” can allow agents to easily access common log-in problems of the past and how they were resolved. 4) Maximize your self-service portal – One of the best assets to have during an increase in ticket volume is a customer self-service portal.

Call Logging 55

Call Logging Self service Morale Customer centricity 55

JustCall

APRIL 5, 2023

Dialpad Dialpad is the right solution if your business faces the following pain points: Low Employee Morale Low employee morale is the direct result of customer calls going south, and not enough insight or tools being available to agents to improve their performance. Which Software is Best for Your Business?

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Use the software to improve service. How does AI help customer service agents?

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Tenfold - Contact Center Blog

DECEMBER 28, 2017

In addition to answering their calls via the desktop, contact center executives can also use other functionalities including hold, transfer calls, etc. They can also upload their call notes directly to the CRM to share updates with the entire team. Call logs are automatically entered into the CRM itself.

call center workforce 54

call center workforce Call Center Technology Management 54