Fonolo

AUGUST 22, 2017

NEVER say or give off any kind of hints to the customer that you’re a newbie. It makes the customer less confident in you and they could use it against you in the call. Open it up and (briefly) write down the steps you take while you are helping the customer. Eight months ago, I had a call center nemesis.

Call Center 124

Call Center Contact Center Call Logging Benchmark 124

Avaya

SEPTEMBER 26, 2016

A good example of those concerns came up at a recent conference while talking to an Avaya customer about BYOD. Enterprise grade in this context means having call logs, directories, presence capabilities and access to enterprise collaboration tools like video and web conferencing, no matter where or how you work, or on what.)

Enterprise 78

Enterprise Call Logging Government Personalization 78

CrazyCall

MAY 7, 2019

Any time you call customer service or get a sales call you can hear the same phrase. “To improve quality of our calls/for security purposes/for training purposes this call will be recorded.” ” It’s industry standard, however not all companies make actual use of call recordings.

Call Logging 87

Call Logging voip industry standards Finance 87

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace. Learn anytime, anywhere.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Cincom

OCTOBER 14, 2020

For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.

Marketing 52

Marketing Analytics Call Logging Enterprise 52