3CLogic

JULY 14, 2020

The analytics will flag the foul language as a negative event and of high severity. Since speech analytics is integrated into the CRM or primary system of record, pre-built workflows automatically escalate the event to a supervisor. Leveraging speech analytics data, one can identify why Fred is so successful.

Analytics 96

Analytics Call Center First call resolution Coaching 96

JustCall

APRIL 3, 2024

During these times, customers often contact the company to seek clarification or report issues, which creates a sudden spike in call center call volume. Customer feedback or complaints – Certain events or issues like faulty products can cause widespread customer dissatisfaction.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

DECEMBER 1, 2022

Many businesses nowadays conduct webinars and other events to drive home the relevance of their brand. Voice broadcasting is an effective way to spread the message of these events. Before recording them, you should also plan a script for interactive menus. Finally, you need to schedule the calls. Invitations.

Interactive Voice Response 52

Interactive Voice Response Marketing Call Logging Education 52

JustCall

FEBRUARY 28, 2024

Call recording: Useful for training purposes and improving staff performance. Local presence: Displays a local area code to the people being called, enhancing the likelihood of call acceptance. Dynamic scripts and video calling: Offers customizable scripts for smoother conversations and the ability to conduct video calls.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. Waiting for the prospect to pick up the call. Finding the sales script of the ongoing call.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

JustCall

MAY 28, 2020

With this integration on JustCall, all the call activities, customer conversations, texts, voicemails, and recordings automatically get logged under respective contacts and deals. . Agents can offer a personalized experience to customers keeping in mind the current events. Allot phone numbers and access Call logs.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

JULY 25, 2019

Also, there are multiple tasks that are repetitive and mundane: Deciding which prospect to call and then dialing numbers manually. Waiting for the prospect to pick up the call. Finding the sales script of the ongoing call. Remembering all the important key points and jotting down notes after the call. Call Notes.

Outbound sales 58

Outbound sales Sales CRM Scripts 58