Call Logging CRM Knowledge Base Personalization 
ShepHyken
OCTOBER 29, 2021
Before you decide upon a call center system for your organization, consider the following: . Your call center knowledge base must integrate with all of the channels. It allows calls to be logged on for follow-up later. Call routing . CRM integration . Outgoing calls .
InGenius
APRIL 14, 2020
Upland InGenius gives agents the ability to make and receive calls by creating what is essentially an extension of the phone inside the same browser pane as their CRM. It takes just one click to make outbound calls or to answer incoming calls, with full visibility of the contact and any context of the call.
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JustCall
APRIL 3, 2024
Ensure your dialing platform integrates with CRM or spreadsheet platforms to avoid post-call manual data entry for agents. Without easy integration, it is also difficult to import contacts from spreadsheets or CRM software. This includes lead management, call logging, and generating summaries.
TechSee
SEPTEMBER 18, 2019
Also known as post-call processing or wrap-up, ACW includes tasks such as logging the call’s purpose and outcome, writing notes on actions taken, scheduling follow-up activities and updating the company’s internal knowledge base. The importance of after call work. The importance of after call work.
Babelforce
JUNE 8, 2022
Better call routing is a simple way to increase agent availability by ensuring the agent who picks up a call is the best person to solve the problem. It means problems are solved faster and with fewer call transfers. Personalizing how you route calls is a good way to do this. Create self-service resources.
Inbenta
FEBRUARY 27, 2020
A 24/7 channel: we can send emails whenever we need to and we can read the answer in detail whenever we want, which is not the case for phone calls. Confidence: unlike the phone, emails offer a formal way of communication with a person or company, which gives the user confidence. Predefined but qualitative answers.
Talkdesk
FEBRUARY 15, 2017
Contact sync provides Talkdesk/Callbar access to the contacts in your helpdesk or CRM application, a crucial element of a CTI. For a full list of eligible integrations, please visit this Knowledge Base article. For any Callbar-compatible integration, users can now initiate screen pops of contact records from the helpdesk/CRM.
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