JustCall

APRIL 3, 2024

This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! How to identify a high call volume? Spotting high call volume isn’t just about recognizing busy days. This can result in more irate customers or decreased sales.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Hold queues and smart call routing play a pivotal role. Hold Queues : Ensures calls are answered promptly, minimizing wait times.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. How can you do this?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Tenfold - Contact Center Blog

JUNE 6, 2018

Cisco CTI benefits three key areas of any high call volume operation: costs, productivity, and quality. Current state of call centers. Service and support reps are often inundated with calls, resulting in longer wait times for customers and prospects calling in. How to choose the right Cisco CTI.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

NobelBiz

MARCH 21, 2023

Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. CRM Integration. Reduced Wait Times.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

aircall

MAY 21, 2021

Unlike past business philosophies that started with how to generate more revenue, the human-centered design process focuses on the customer’s needs. Now, let’s turn to how to use digital tools and processes to create the right human-centered framework for your sales or support teams. Creating the Right Human-Centered Design Framework.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62