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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! How to identify a high call volume? Spotting high call volume isn’t just about recognizing busy days. This can result in more irate customers or decreased sales.

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How to Improve Customer Experience Using Employee Feedback

ProProfs Blog

Although the “ reports ” dashboard of ProProfs help desk software can give you valuable insights into long wait times, low CSAT scores, and high cart abandonment rates, but it cannot tell you why. In such times, it becomes imperative to tap into your gold mine – your agents. How to Capture Agent Feedback.

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Call Center Optimization: Big Data Analytics

Global Response

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Hold queues and smart call routing play a pivotal role. Hold Queues : Ensures calls are answered promptly, minimizing wait times.

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The Benefits of CTI for Cisco Users

Tenfold - Contact Center Blog

Cisco CTI benefits three key areas of any high call volume operation: costs, productivity, and quality. Current state of call centers. Service and support reps are often inundated with calls, resulting in longer wait times for customers and prospects calling in. How to choose the right Cisco CTI.

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How To Increase Call Center Productivity?

NobelBiz

The higher the productivity, the better the service, as less time taken will result in increased customer satisfaction while reducing costs. In this article, we’ll be discussing how to measure call center productivity, common causes of low productivity, and methods to boost efficiency in your call center.

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Fast-Track Your First Call Resolution FCR in 9 Easy Steps

NobelBiz

Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?