JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Top Features of Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Customer Support JustCall JustCall offers dedicated chat and email support options. Number of participants is restricted to 40 in the Professional Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NobelBiz

FEBRUARY 22, 2023

That is why Call center analytics enables you to collect and analyze customer data to prioritize them. These reports also improve your call center and business intelligence by providing actionable data and metrics. Metrics are then saved in your call center software’s database.

Analytics 52

Analytics Call Center Big data Contact Center 52

JustCall

APRIL 5, 2023

Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like: Microsoft Teams, Salesforce, Google Workspace, 1 CRM, Copper, Freshdesk, HubSpot, Microsoft Dynamics 365, NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho, Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. Speaking of which!

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

JustCall

FEBRUARY 13, 2023

With customer contact and call logs info stored on personal phones, your proprietary client data is moving out with your employees. It also allows you to use your old VoIP number to make calls from your new VoIP device. This stored information can be used to handle customer queries and analyze sales activity.

voip 52

voip Call Logging Finance Sales 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. Speaking of which!

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

JANUARY 19, 2021

Ways that SMBs use their business phone systems: Communicating with vendors and customers, as well as for internal use. Answering customer inquiries and resolve problems. Providing customer support. Holding conference calls. Calling for help in an emergency. Call logging. Generating sales.

voip 62

voip Interactive Voice Response Sales Government 62

Dialer 360

JULY 7, 2023

This list can be generated from a CRM system, lead database, or manually created. Dialing Algorithm The Triple Line Dialer uses an intelligent dialing algorithm to initiate outbound calls. This ensures that calls are directed to the most suitable resource, improving the chances of successful interactions.

Real estate 48

Real estate Telemarketing CRM Sales 48

aircall

AUGUST 13, 2021

Aircall’s VoIP platform provides a powerful yet easy-to-use cloud business phone system that seamlessly integrates with popular CRM and helpdesk systems. And thanks to flexible plans and tiered service packages, Aircall VoIP is ideal for call centers, large firms, and SMBs. Excellent call quality. Call whispering.

voip 62

voip Interactive Voice Response APIs Call Center 62

JustCall

APRIL 5, 2023

API and Webhook access is available for Premium and Custom plans. Call routing and skill-based routing have direct bearing on these metrics. JustCall offers smart and skill-based call routing, connecting your customers to the right agents, helping improve CSAT.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Zingtree

MARCH 22, 2018

Sharing mission-critical information in a digestible format is one of the most powerful ways to keep customers, employees, and stakeholders in-the-know when it comes to customer support, product information, training practices, business processes, and more. – More accurate call logging, and reduced after-call work (ACW).

Call Center 58

Call Center Management Average Handle Time Call Logging 58

JustCall

APRIL 13, 2023

Customer support Good customer support is essential. Top Features of JustCall Conversation intelligence – Capture and analyze customer interactions to make sense of what’s working and what’s not Real-time prompts help agents dodge objections and prompt them with ideal responses throughout the call.

Coaching 10

Coaching CRM Sales Analytics 10