Balto
SEPTEMBER 13, 2022
From chatbots and mobile apps to self-service libraries and loan calculators, the current number of available self-service channels for customers of banks and financial institutions has become unrivaled. How exactly can personalization be achieved outside of successful self-service ventures?
Myra Golden Media
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it!
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Hodusoft
JULY 19, 2023
Cost Savings: By automating call routing and leveraging self-service options such as IVR, businesses can reduce the need for additional staff and handle more calls with fewer agents. IVR systems enable self-service capabilities and help route callers to the right department or agent. Ask for a Free demo!
Hodusoft
APRIL 17, 2024
As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. Ask for a Free demo! This will help organizations to be prepared for all eventualities.
SharpenCX
JUNE 28, 2023
Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Is it time your call center metrics got a boost? Check out our helpful guides like The Very Real Benefits of Designing for the Agent and How to Build Customer Service Strategies. But it’s more than that, too.
Spearline
NOVEMBER 25, 2020
Contact center tech will leverage AI for more “human-like” chatbot interactions and self-service interfaces, for predictive modelling, and more. Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality. Find out more and ask for a FREE DEMO today.
Upstream Works
SEPTEMBER 5, 2019
Self-service, Knowledge, AI & Bots. Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent. So how do you know if you’ve got a solid plan of attack?
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