SharpenCX

JUNE 28, 2023

When call center software is designed specifically with the agent in mind, new hires get up and running faster, leading to increased time to value. How to Improve Your Call Center Metrics No matter what metrics you track, you can improve them with intentional contact center strategy and goal setting.

Call Center 67

Call Center Metrics call center software Contact Center 67

Balto

JUNE 13, 2022

So, as we continue our KPI series over the coming weeks, in this article we’re going to focus on manager requests and how to reduce them. What Are Manager Requests and How Are They Measured? Employ Guided Contact Center Software. When customers ask to speak to a manager, they’re usually not happy.

Management 52

Management Contact center software Coaching Contact Center 52

NobelBiz

APRIL 18, 2022

How to manage a call center efficiently? Interacting with a contact center is always a test for its clients. How to drive efficiency in a call center through technology? Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Past and Present: A Brief History of Auto Attendant How Does an Auto Attendant Work? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software?

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Balto

OCTOBER 21, 2022

They have accumulated a wealth of knowledge about how to do the job, how to take care of customer concerns, and shortcuts to work efficiently. Here are some tips on how to put this knowledge to work. Along with the right contact center tools, you can improve performance. They do this day in and day out.

Contact Center 52

Contact Center Call flow Contact center software Feedback 52

Upstream Works

SEPTEMBER 5, 2019

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. Self-service, Knowledge, AI & Bots.

Contact Center 60

Contact Center Technology Contact center software Self service 60

JustCall

MARCH 7, 2023

Using the software, it is possible to analyze customer speech for the following attributes: Emotion Intonation Urgency Indifference Speech analytics help with understanding how a customer feels about a brand’s products and services, helping to align the deliverables better with their expectations.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

Transparent BPO

AUGUST 20, 2019

How to Turn the Contact Center from Cost to Profit Take the following steps to turn your contact center to a profit center. ” It advises that contact centers use feedback mechanisms, such as post-resolution phone surveys, email surveys, and, when possible, in-person conversations.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

NobelBiz

FEBRUARY 7, 2022

How to improve your IVR messaging in 10 easy steps? Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. At NobelBiz, we offer solutions for call centers that are designed with enterprise-level reliability and security standards in mind. What are the benefits of managing and monitoring the AHT?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

Hodusoft

JULY 9, 2020

So, contact centers need to be more conscious than ever before in offering services to the level that is matched with the expectations of today’s customers. Contact centers need to be more intentional about reducing customer wait times. How can HoduCC – contact center software assist in reducing customer wait times?

Wait times 52

Wait times Contact Center Contact center software call center software 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52