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What is IVR & How do Businesses Use It?

JustCall

MARCH 23, 2023

There is no transferring of calls or consultation with a colleague when the call comes to these agents. Customer feedback channel: IVR systems collect customer interaction data from the conception of a call. An IVR should be able to integrate entertainment, education, and sales initiatives.

Interactive Voice Response 98
Interactive Voice Response Self service Abandon rate Telemarketing 98
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33+ Essential Features of a Great Business Phone System

JustCall

FEBRUARY 13, 2023

If customers call for an update, you can verify who the initial case handler using the call log was. Call Analytics The VoIP analytics phone system features allow you to view call data and manage your call flow in real-time. Book a consultation with our team of experts to get the full walkthrough.

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voip Call Logging Finance Sales 52
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