The Future of Omnichannel Starts Today: 4 Omnichannel Strategies that Will Help You Stay Ahead of the Curve in 2021
SharpenCX
SEPTEMBER 30, 2020
Keep it personal(ized). The future of omnichannel lies in keeping things personal. Some 79% of customers say personalized customer service is more important than personalized marketing. The personal touch your customers look for often starts with your agents. And they can tell. Customers will still feel known.
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