Robert Davis
NOVEMBER 10, 2018
Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Before supervisors can coach mastery, RCDA helps them become masters themselves. Press Release.
HGS
SEPTEMBER 30, 2015
Coaches, team leads, trainers, and agents should work collectively to determine potential root causes for any negative trending metrics, as well as to gauge perceived knowledge gaps within the program. Call libraries, which are collections of calls representative of ideal service delivery, can also be used. employee engagement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
SEPTEMBER 30, 2020
Coach your agents regularly, so they know how to listen to your customers and respond kindly. Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. And they can tell. Customers will still feel known.
Enghouse Interactive
APRIL 28, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. Then they can focus their time on the more interesting, complex issues that directly translate into customer satisfaction.
Enghouse Interactive
MAY 21, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. Then they can focus their time on the more interesting, complex issues that directly translate into customer satisfaction.
Balto
FEBRUARY 6, 2023
It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. 5 job satisfaction rating on average) and leading training sessions (3.99/5
Balto
AUGUST 22, 2022
Without some creative freedom, employee engagement can take a downward spiral. With AI-powered platforms and AI-enabled tools to assist, guide, and coach agents in real time, agents are better able to resolve customer issues on the spot, reducing customer — and agent — frustration. Surprising Results. Managerial Benefits of AI.
Expert insights. Personalized for you.
48 
Let's personalize your content