9 Non-Negotiable Features Your Omnichannel Contact Center Software Needs to Meet Soaring Customer Expectations Right Now
SharpenCX
AUGUST 18, 2020
In-line coaching and training. Does your omnichannel software put coaching and training into your daily workflow? Your agents crave feedback and relevant coaching in-the-moment. They don’t want to repeat mistakes on customer calls because you’re too swamped to review interactions on a regular basis.
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