Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Calabrio

APRIL 12, 2021

Although all agents are now working from home, the company previously operated three centers, seven-days and 14-hours per day processing approximately 2 million inbound phone, chat, email, and social media contacts per month. The technology in place includes Calabrio ONE, AWS Connect and Salesforce.

Social media contact 59

Social media contact contact center workforce Contact Center Call Center 59

Avaya

APRIL 9, 2019

Technology continues to advance and plays a huge role in fan engagement and making sports a thriving business. It also requires venues to partner with the right technology provider to ensrue the digital fan experience is safe and secure. This spans sports, media, fan transactions, betting and more.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. Also, use technology to guide your analysts and agents through the procedures. The ideal coaching session takes no more than 15 minutes. Hire third party to monitor. Gather Feedback.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Inbenta

OCTOBER 20, 2020

Whatever the category in which those interactions fall, they can come via several channels: Emails Phone calls Messages on social media Contact forms Reviews on dedicated websites. The impact of customer interactions on your business. Improve customer experience.

Social media contact 98

Social media contact Self service Advertising Chatbots 98

3CLogic

MARCH 12, 2021

Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. Monitor Call Quality with Reporting and Analytics.

Contact Center 52

Contact Center Customer Experience Social media contact Enterprise 52