Win the Customer

FEBRUARY 13, 2015

With the rise of social media contact channels, e-commerce companies need to undestand, embrace, and innovate with these new customer communication methods. Communication Customer Experience Infographic Technology' AS they do, they’ll see improved relationships with customers and enhance their online […].

Social media contact 129

Social media contact Customer Service Technology Customer Experience 129

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. You may be beneficial from the HoduCC customer contact center in many other ways. More than 200 customers in 34 countries trust us.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Ian Jacobs

MAY 12, 2015

Generation Y--a generation raised entirely in a technology-driven world. Social media. contact centers. social customer service. Do you hear that swooshing sound of a tweet being sent in the middle of a Google Hangout? It's faint, but strong, and it means they're coming. Read more Categories: Customer Service.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Interactions

FEBRUARY 28, 2020

But none of these techniques is reliable or efficient; reviews are often contradictory (1 star from one buyer, 5 stars from the next), as are answers to our questions; and our social media contacts may have experience, but it is most likely narrow.

Social media contact 86

Social media contact Personalization Technology Customer Experience 86

Calabrio

APRIL 12, 2021

Although all agents are now working from home, the company previously operated three centers, seven-days and 14-hours per day processing approximately 2 million inbound phone, chat, email, and social media contacts per month. The technology in place includes Calabrio ONE, AWS Connect and Salesforce.

Social media contact 59

Social media contact contact center workforce Contact Center Call Center 59

Toister Performance Solutions

FEBRUARY 20, 2020

Identify your customers Caller ID isn't new technology, yet my pizza place is one of the few companies I regularly do business with that uses it effectively. There's a good chance you are supporting multiple service channels in your business. Here seven ways you can optimize your existing service channels.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Win the Customer

APRIL 6, 2017

Social Integration. Today’s contact lists also include social media contacts, making social integration an essential feature of an effective CRM tool.

CRM 108

CRM Customer Experience Social media contact Sales 108