Global Response

MAY 1, 2023

Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming.

Call Center 62

Call Center Management outsourcing Coaching 62

Outsource Consultants

JUNE 15, 2022

As manufacturers try to catch up with these very specific demands, agents may begin to see an increase in calls or messages requesting information on restock dates or alternative options. Call times can also be expected to increase for these agents, as they search databases or company notes to track down answers to less generic questions.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

Inbenta

NOVEMBER 3, 2022

In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. Reduce waiting time. The healthcare industry is no different. Benefits of Chatbots in Healthcare.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

SmartAction

SEPTEMBER 17, 2018

Ride-sharing companies emerged and became disruptive competitors in the transportation industry mostly because they saved customers a valuable resource – time. Unfortunately, they’re still forced to interact with outdated and basic IVR systems from companies that haven’t embraced automation in their call center.

Interactive Voice Response 40

Interactive Voice Response Self service Average Handle Time Transportation 40

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98