NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

JUNE 5, 2023

However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer.

Call Center 52

Call Center Scripts CRM Contact Center 52

Balto

DECEMBER 4, 2023

Examine the Customer Journey and Lead Funnel Does your contact center take curious customers and transform them into viable leads for your funnel? Your call center needs to be converting as many inquiries to leads as possible (more on that later). That’s the power of a centralized contact center.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

VocalCom

JULY 3, 2017

Call center agents are at the core of every brand’s customer experience. Here are seven tips for training call center agents effectively. Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Use call scripts to teach soft skills.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

NobelBiz

AUGUST 28, 2023

Click here to watch the entire episode: Contact Center Staffing in a Remote World. Navigating the multichannel maze is a classic contact center challenge. An empowered agent isn’t confined by a script; instead, they can tailor their responses, adapting to the unique needs of each customer.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Balto

NOVEMBER 2, 2023

Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script. This results in happier, more loyal customers.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

VocalCom

OCTOBER 9, 2017

An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead. Revise call scripts regularly.

Sales 48

Sales Scripts Contact center software Gamification 48