Vcaretec

JUNE 6, 2022

In this new era of digital and mobile shopping, there are new expectations for retail call centers to provide omnichannel customer service during the holidays , ranging from phone support, to live chat on the website, to email support , and even social media customer care. Time is the currency of the day.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

CrazyCall

JANUARY 11, 2019

Personalized customer service – check this article to learn guidelines on creating tailored customer service with the help of call center software. Customers prefer to use mobile devices to browse through the web but also for purchasing, data checks, entertainment. How to achieve excellent customer experience?

Sales 83

Sales Advertising Marketing Chatbots 83

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

VocalCom

AUGUST 6, 2018

Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. Once a brand has successfully gained a customer, every effort must be made to engage him continuously.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48