Eptica

OCTOBER 30, 2015

A service such as a hotel room or a flight comes with physical attributes such as a comfortable bed, extra legroom or entertainment systems. Visibility Whether you are supplying a product or service can also impact how your customer service is judged, particularly around how visible it is. Share this page on: Tweet.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Eptica

DECEMBER 16, 2015

Be multichannel While there is no direct correlation between age and the channels that customers want to use, the multigenerational world means that companies need to offer a full range of ways of making contact. Share this page on: Tweet.

Customer Service 48

Customer Service Multichannel Transportation Entertainment 48

Eptica

MARCH 2, 2016

It doesn’t matter if you’re not a retailer or an entertainment company – consumers will judge you to the same high standards, so make sure you live up to them. All companies should look at how they build and retain trust and see which lessons can be applied to their organization. Share this page on: Tweet.

Customer Experience 60

Customer Experience Multichannel Entertainment Advertising 60

CSM Magazine

MARCH 3, 2016

The survey of 1,000 consumers compared buying experiences across multiple market sectors, including utilities, phone, TV and broadband, clothing, travel, home improvement, entertainment and groceries.

Customer Experience 40

Customer Experience Sales Multichannel Entertainment 40

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

CrazyCall

JANUARY 11, 2019

Customers prefer to use mobile devices to browse through the web but also for purchasing, data checks, entertainment. With Gen Z coming to play in 2019 it’s essential not only to multichannel via online and offline offers but to omnichannel. The trend of shifting to mobile will continue in 2019, not only in sales.

Sales 83

Sales Advertising Marketing Chatbots 83

VocalCom

AUGUST 6, 2018

Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. Once a brand has successfully gained a customer, every effort must be made to engage him continuously.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

UJET

SEPTEMBER 10, 2019

Mobile devices are used for media consumption, communication, and entertainment. Millennials spend an average of 5.7 hours on mobile devices with Generation Z averaging 11 hours according to ZDNet. Messaging, live chat, and text , are increasing as preferred support channels.

Scripts 99

Scripts Entertainment Self service Accountability 99

CSM Magazine

MARCH 7, 2016

The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011. very same query on email.

Multichannel 40

Multichannel Entertainment Customer Service Banking 40

UJET

AUGUST 6, 2019

Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Entertainment apps, like streaming services, will address many of the same issues like subscriptions or service outages.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

COPC

MAY 16, 2018

Conversely, a customer of an entertainment product, like a video game, might value making a personal connection with the brand. Although this question was asked of the general public, these results will likely vary by factors such as demographics, product type, and even brand. Customer feedback.

Surveys 42

Surveys Journey mapping Customer centricity Entertainment 42