Callminer

FEBRUARY 24, 2020

Cultivating a productive call center environment involves optimizing many different facets of its operations. From facility design to computer systems and software integrations, all aspects of your call center that impact its internal atmosphere can affect employee performance. Read on for actionable tips and advice.

Best practices 207

Best practices Call Center voip Analytics 207

JustCall

APRIL 5, 2023

JustCall vs Dialpad Customer Reviews Comparison Customer reviews and ratings are instrumental to decision-makers in gaining a second-hand view of the user experience, which is why we are comparing the customer reviews and ratings of JustCall vs. Dialpad in the table below: JustCall Dialpad G2 4.2/5 5 Get VoIP 4.5/5

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

aircall

JANUARY 16, 2018

This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. With VoIP software, onboarding has gotten a lot easier. A simple app-download and account creation allows new agents to be ready to take calls in a matter of minutes (not that you should skip training).

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

aircall

APRIL 30, 2021

Call routing is a valuable feature that streamlines phone communication, increases efficiency, and helps improve the customer experience. Understanding the Different Types of Call Routing Options. Calls entering a call center need to be redirected. This means calls are transferred over the internet.

Interactive Voice Response 62

Interactive Voice Response Contact center software Sales CRM 62

aircall

MARCH 7, 2017

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service.

call center software 76

call center software Call Center Coaching CRM 76

aircall

MARCH 7, 2017

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service.

call center software 48

call center software Call Center Coaching CRM 48

aircall

JANUARY 11, 2017

A consumer survey by Nuance Enterprise found that 75% of respondents considered customer self-service a convenient and welcome way to meet their support needs. Here’s what implementing a customer self-service plan can do to improve your customer support strategy. Rescue your support agents.

Self service 81

Self service CRM voip First call resolution 81