OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. So, you ideally want to pick a vendor that provides advanced VoIP features.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

MARCH 21, 2022

The attention is on every sales call center! In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In this comprehensive guide, we will cover all the steps and details you need to get a complete understanding of how to start, run and grow a successful sales contact center.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

aircall

JANUARY 6, 2017

This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time. To be better prepared for your call center interview, you can do some research ground work. A call center interview will appraise your skills.

Call Center 89

Call Center Morale Outbound sales voip 89

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. Thanks to their automatic bulk dialing capabilities, businesses can reach out to many customers and prospects in the least time. PhoneBurner is a popular auto-dialer and sales acceleration tool.

voip 52

voip Interactive Voice Response CRM Coaching 52

aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. Virtual or onsite? Virtual or onsite?

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. Virtual or onsite? Virtual or onsite?

Call Center 88

Call Center Virtual Agent virtual call center CRM 88