Call Center Contact center software Entertainment Personalization 
SharpenCX
MARCH 18, 2020
It looks a bit different than it does for your work from home call center agents. So how do you, manager, support work from home call center agents while still keeping performance on track and helping your customers? The Basics: 4 Tips to Managing Work from Home Call Center Agents. Take breaks.
NobelBiz
JULY 31, 2023
With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression.
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VocalCom
FEBRUARY 19, 2018
Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. For example, if a customer needs help assembling a product, the tutorial may feature a lively animation or a real person with a clear voiceover narration.
VocalCom
MARCH 19, 2018
Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. In addition, use chatbots to offer personalized recommendations to customers, help them complete purchases, and keep them informed about delivery information and product availability.
VocalCom
JULY 16, 2018
From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Based on his behavior, a shoe manufacturer may target this person with a Facebook ad that meets his needs.
VocalCom
AUGUST 6, 2018
Similarly, brands may use personality scales developed by behavioral psychologists to better understand the underlying reasons behind people’s decisions. Personalized service. Personalized service. AI is also instrumental in taking personalized service a step further.
SharpenCX
FEBRUARY 25, 2020
On an individual level : 76% of respondents said workplace stress negatively impacted their personal relationships; 66% have lost sleep due to work-related stress; 16% have quit jobs because stress became too overwhelming. Stress is a reality in the workplace, especially in call centers. Call centers are the front lines.
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