JustCall

MARCH 9, 2023

This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Uniphore

AUGUST 12, 2021

The same holds true in the contact center. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Noble Systems

APRIL 3, 2020

Some people new to the contact center industry might be wondering ‘what does IVR stand for’? IVR is an automated system generally used by contact centers that answers incoming calls and then provides a recorded message with options for the caller. Intelligent Call Routing. What Is IVR?

Interactive Voice Response 90

Interactive Voice Response Call flow Abandon rate Contact Center 90

EPIC Connections

FEBRUARY 19, 2019

This has kept the top three concerns of contact center executives fairly consistent over time. Each contact center has a variety of objectives they must achieve, from increasing the satisfaction of existing customers and improving the customer experience, to increasing efficiency and reducing operating costs.

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

3CLogic

APRIL 20, 2021

The numbers don’t lie: today’s contact centers are expected to resolve issues fast. 80% of calls, according to data from Cloudtalk, are expected to be answered within 20-30 seconds and the average call duration is four minutes. The question is no longer should I adopt voice self-service for my contact center?

Self service 52

Self service Interactive Voice Response Call flow Contact Center 52

3CLogic

MAY 26, 2022

Dynamic Solutions: Customers crave multiple options to reach your contact center. Consistency: Customers expect every avenue of contact to provide the same experience. Some contact centers may consider cutting back on expenses to maximize the use of existing technology. What Is Customer Experience Management (CXM)?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 87

Virtual Agent Customer Service Call flow Self service 87