Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center 52

Call Center Schedule adherence call center workforce Management 52

NobelBiz

JUNE 4, 2024

Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. What is a Customer Service Call Center?

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

Cisco - Contact Center

JANUARY 21, 2020

Narrowing the Call Center Gap. With new generations of new consumers speaking their mother tongue language when calling a contact center, the translation problem will not disappear anytime soon. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.

Contact Center 94

Contact Center contact center solutions Cloud contact Call Center 94

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. in the all-important Moment of Truth called the contact center interaction. For more information about Cisco Contact Center solutions visit us at Cisco.com.

Contact Center 127

Contact Center contact center solutions Transportation Government 127

Cisco - Contact Center

FEBRUARY 18, 2020

Our goal continues to be to bring all our customers the latest technological innovations available today, regardless of whether they own their contact center system or subscribe to it as a service, and to give them a practical and simple path to the cloud at a pace that’s just right for them. Learn More.

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

Contact Center 87

Contact Center contact center solutions Virtual Agent Interactive Voice Response 87

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 88

Best practices Contact Center Cloud contact Enterprise 88