Hodusoft

OCTOBER 26, 2021

Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software.

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

JustCall

JANUARY 5, 2023

Speech analytics identifies and analyses live customer calls or voice recordings using speech recognition software to produce valuable and vital data and provide high-quality assurance. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. What English author John Philips said for technology tools in general could be said for contact center software in particular.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

aircall

FEBRUARY 3, 2021

Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. With a call center, your financial services institution has greater ability to gather information about your customers and get to know them better.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

aircall

JUNE 25, 2021

They can quickly send documents that require a manager’s approval or get an invoice approved from the finance and accounting department in a matter of seconds. Digital tools, such as a fully equipped call center that leverages a VoIP phone system and software integrations, are specifically designed for the job.

Management 62

Management Education Call Center virtual call center 62

Hodusoft

JUNE 28, 2023

Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips Just imagine how frustrating it would be if you have a room full of customer service representatives in your call center but you have no idea how many of them are speaking with callers and how many of them are available. It’s known as Busy Lamp Field.

voip 52

voip Call Center Contact center software call center software 52

NobelBiz

MAY 24, 2021

What are the types of call center technologies? There is a lot of confusion about cloud-based contact centers and traditional on-premise call centers. On-premise contact center uses software and hardware installed at a remote location that is in close proximity to the call center agents or in the same location.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52