JustCall

MAY 12, 2021

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Having a skilled sales team is good. But, before we jump into that, let's get a quick understanding of what is sales enablement.

Sales 52

Sales call center software Scripts call center solutions 52

Callminer

APRIL 23, 2019

“In any contact center environment, agent and supervisor desktops should have role-based log-ins to limit the number of staff exposed to sensitive data and ensure individual staff members only have access to what they need to do their job. An often-used subjective measure of ‘quality of service’ is call scoring.

Best practices 159

Best practices Call Center Banking Contact Center 159

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19.

Call Center 376

Call Center Technology Banking Contact Center 376

Callminer

SEPTEMBER 23, 2020

Read on to learn more: Tools to Leverage for Your Outbound Call Center. “A good outbound sales script contains a strong connecting statement. Why is it that you’re calling, what prompted the call.” Therefore, to raise sales it is vital to use features of the best call center software.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182