Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Outsource Consultants

NOVEMBER 7, 2018

When a customer is looking for a product, they’ll likely start by searching on Google, Bing, or another search engine. If you’re thinking globally about your company, you should consider working with a nearshore or offshore contact center partner. We mean hiring an outsourced team as a complement to your existing staff.

Contact Center 64

Contact Center outsourcing Gamification call center solutions 64

TeleDirect

MAY 20, 2019

Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.

Call Center 81

Call Center outsourcing Business Process Outsourcing Morale 81

Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Cloud-based software solutions offer a variety of contact center pricing models. Outsource Consultants can find the cloud call center software solution that’s right for you!

call center software 52

call center software Call Center Interactive Voice Response outsourcing 52

TechSee

APRIL 10, 2018

They recognize that technology is here to stay, and have made the strategic choice to embrace innovative technological solutions. By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

Working Solutions

DECEMBER 2, 2022

Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

At home agents 97

At home agents Engineering contact center solutions call center solutions 97

SmartAction

MAY 23, 2019

Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. While conversational AI technology is amazing and transformative for the contact center, it is only a toolset. Solutions Expert – architects the solution roadmap and ROI.

Self service 40

Self service Virtual Agent Contact Center Engineering 40