3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

FEBRUARY 22, 2023

Consumers receive fewer phone calls because they answer the phone or call back. Agent morale improves as a result of increased conversation time and achievement of goals. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

Consumers receive fewer phone calls because they answer the phone or call back. Agent morale improves as a result of increased conversation time and achievement of goals. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Choosing the best virtual contact center platform for your needs.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Balto

NOVEMBER 2, 2023

Tackling Operational Inefficiencies Operational inefficiencies can negatively impact your call center’s performance and customer satisfaction levels. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52