call center solutions Chatbots Gamification Meeting 
JustCall
APRIL 12, 2023
To meet customer expectations, brands also have come up with better customer service solutions. One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. The above features allow call centers to work 24×7, which is quite a crucial feature.
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.
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TechSee
JUNE 25, 2019
Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future.
Balto
NOVEMBER 2, 2023
Providing a seamless customer experience is a pressing challenge that many contact centers are still struggling with. Changing customer expectations and changing market dynamics have made it difficult for contact centers to meet customer needs. Customers still want to be able to talk to a human when they need to.
JustCall
MARCH 23, 2023
Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?
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