Noble Systems
MARCH 19, 2021
Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs.
Fonolo
JANUARY 31, 2023
Include workshops and group activities as much as possible! Host training sessions regularly for all agents The first thing to have in your plan is a regular, formal, group training session for employees. Many contemporary call center software products monitor agents’ performance and help identify problem areas and time wasters.
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OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Contests should be based on a specific metric or group of metrics so they can be easily measured. It’s a win, win, win.
Balto
NOVEMBER 2, 2022
In addition, gamification is another excellent way to help keep employees motivated. With gamification, you can use leaderboards, challenges, and games to reward your team and allow them to enjoy some friendly competition across the group. Many call center managers were once agents themselves. Provide Leadership.
aircall
FEBRUARY 1, 2021
A sales team is a group of people that work together toward the common goal of increasing sales. Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Do some group training, but also customize it for individuals as much as possible. What Is Sales Team Training?
Noble Systems
APRIL 14, 2021
What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.
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