JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

FEBRUARY 14, 2020

If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. HoduCC – Call Center Software. Who is Hodusoft you may well ask.

call center software 52

call center software Call Center Contact center software voip 52

SharpenCX

JANUARY 29, 2020

Describe the voice quality provided by your platform. How does your contact center platform help supervisors monitor and manage agent performance? Does your platform include quality management functionality? Does your contact center platform include a configurable IVR? Get the RFP template. .

call center software 90

call center software Call Center Customer Experience Contact Center 90

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Serenova

MAY 29, 2020

The strain to balance taking care of employees to protect them from the coronavirus while maintaining business continuity continues for contact center leaders. As contact volume, customer anxiety and agent stress all still soar, what you once managed can now feel overwhelmingly un-manageable.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

The strain of balancing the need to protect employees from the coronavirus while maintaining business continuity continues for contact center leaders. As call volume, customer anxiety and agent stress all still soar, what you once managed can now feel overwhelmingly un-manageable. Smart Quality Management.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

JustCall

FEBRUARY 13, 2023

Also, operating your own sales call center gives you complete control over all aspects of the sales process, from the technology used down to the script. We will look into a call center’s setup requirements, call center setup costs, call center installation requirements, and a lot more.

Sales 52

Sales Call Center Interactive Voice Response CRM 52