call center software Contact center software Knowledge Base Self service 
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.
Global Response
DECEMBER 23, 2022
However, if you’re running an in-house team, or if you want to ensure your call center provider has quality technology to support your goals and deliver results, you’ll need to understand the basics of call center software. What Features Should Call Center Software Have?
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SharpenCX
AUGUST 18, 2020
With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.
SharpenCX
AUGUST 18, 2020
With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.
SharpenCX
JUNE 28, 2023
Improved ACR means the number of additional contacts from the same customer decreases, improving efficiency, call quality, and customer satisfaction. When call center software is designed specifically with the agent in mind, new hires get up and running faster, leading to increased time to value.
Upstream Works
SEPTEMBER 5, 2019
The most obvious example of a channel would be Voice, or calls placed to a call center or contact center to be answered by the next available agent, courtesy of call center software. Self-service, Knowledge, AI & Bots. Let’s take a look at knowledge portals.
Fonolo
FEBRUARY 7, 2013
Poor self-service options or alternative support channels. If your self-service options are not helpful or easy to use, people simply won’t use them. If your self-service options are not helpful or easy to use, people simply won’t use them. Outdated contact center technology.
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