call center software Consulting Sales White Paper 
Cisco - Contact Center
FEBRUARY 1, 2021
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.
Callminer
SEPTEMBER 23, 2020
Read on to learn more: Tools to Leverage for Your Outbound Call Center. “A good outbound sales script contains a strong connecting statement. Why is it that you’re calling, what prompted the call.” Therefore, to raise sales it is vital to use features of the best call center software.
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Monet Software
DECEMBER 12, 2019
After some experience with a quality workforce management software solution, most analysts find that knowing what tomorrow will bring in the contact center isn’t much harder than consulting a weather app on their phone. To take a deeper dive, download our white paper. . “ Creating the Annual Forecast.
Callminer
SEPTEMBER 14, 2020
For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Carol Tompkins is the Business Development Consultant at AccountsPortal. Customer sales enquiries. Carol Tompkins.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Joe Bailey. Matt Skoglund.
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