Hodusoft
JUNE 7, 2024
But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. How Does a Call Center Work?
pindrop
JUNE 10, 2020
For a call center professional concerned with fraud mitigation, a real-world form of this bias is an AI systematically ignoring costly fraudster activity and instead focusing on genuine caller behavior and flagging it as suspicious or fraudulent because it doesn’t “fit” the criteria for fraud that the machine has learned. .
pindrop
MARCH 30, 2020
For call center professionals, the rise in fraud in addition to optimizing operations and the workforce from home, are top of mind as businesses move towards remote-work as the standard. . allows for the analysis of flagged fraud calls and provides feedback for advanced machine learning models.
Expert insights. Personalized for you.
52 
Let's personalize your content