Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Find Out the Rest of the Trends: Contact Center Trends 2021. Historic Call Center & Customer Experience Trends.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CX Global Media

OCTOBER 10, 2018

Penny Reynolds is one of the industry’s leading voices in call center training and education. She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

JustCall

JANUARY 21, 2022

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Book a consultation with our team of experts to get the full walkthrough.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members!

Customer Service 43

Customer Service Morale Education Call Center 43

CX Global Media

JULY 11, 2019

Nate Brown Director Of Customer Experience, UL EHS Sustainability. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. EXPERT SESSION – How Do Your Call Center Supervisors Measure Up?

Contact Center 120

Contact Center CCNG Morale Coaching 120