Outsource Consultants

APRIL 29, 2019

With deep and long-standing ties to the United States, Colombia boasts a workforce with very strong English-speaking skills ready to tackle call center operations. Colombia’s workers are highly-trained call center professionals that drive high productivity and overall customer satisfaction. Technical support.

outsourcing 59

outsourcing Business Process Outsourcing Call Center Transportation 59

Victor Midgley

JULY 17, 2017

Recent studies reveal that 83% of call center agents are highly stressed with their job. Over my 20 plus years of consulting call centers all … Continue reading "5 PROVOKING REASONS WHY CALL CENTER AGENTS STRESS".

Call Center 120

Call Center Consulting Consulting call center professionals 120

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CX Global Media

OCTOBER 10, 2018

Penny Reynolds is one of the industry’s leading voices in call center training and education. She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

JustCall

JANUARY 21, 2022

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Book a consultation with our team of experts to get the full walkthrough.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members! Active group with 20000 members.

Customer Service 43

Customer Service Morale Education Call Center 43

CX Global Media

JULY 11, 2019

EXPERT SESSION – How Do Your Call Center Supervisors Measure Up? Penny Reynolds Co-Founded The Call Center School, And Call Center Pioneer Award Winner, Consultant, Speaker, Writer. About Penny Reynolds : Penny Reynolds is one of the industry’s leading voices in call center training and education.

Contact Center 120

Contact Center CCNG Morale Coaching 120