CX Global Media
JULY 11, 2019
David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.
Fonolo
NOVEMBER 17, 2020
“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. How Well Can You Measure the ROI of Your Customer Service Initiative? Call Center Trends 2017.
Hodusoft
JUNE 7, 2024
By leveraging the best tools and practices of call center management, call centers can achieve their desired goals effortlessly. Before going into the details of call center management, let’s see how a call center works, who are call center professionals and their key skills.
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