OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. Engage in Job Shadowing Job shadowing is one of the most successful and effective ways of the adage, ‘lead by example.’ What Are the Must-Have Skills for a Good Call Center Trainer?

Call Center 52

Call Center call center software Construction Best practices 52

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. Heidi: It is always sales…. Take a listen!

Contact Center 40

Contact Center Scripts Sales Metrics 40

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. She started as a rep. Is it going to be 100% remote?

call center workforce 52

call center workforce Call Center Management Gamification 52