Call center experience Customer Care Customer Support Strategy 
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition. It’s a strategy that’s based on putting your customer first, and at the core of your business.
Serenova
OCTOBER 7, 2020
7 Key Strategies to Setting Up Work From Home Call Center Agents For Success. While some customer experience (CX) organizations may have had the necessary contingency plans, IT resources, and infrastructure flexibility they needed already in place, most haven’t been so lucky. Give agents structure and agency.
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Hodusoft
JUNE 17, 2021
Customer support. Call recording software captures the audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). While call recording is used by most call centers, there are several ways to implement it ranging from server-based to cloud-based strategies.
Hodusoft
MAY 24, 2023
Remote working is here to stay According to Gartner’s Future of Work from Home for Support and Service Employees report , nearly nine out of every ten support and service leaders and as much as 80 percent of their staff will work from home till 2023. All these findings from various studies show the rising popularity of self-service.
Fonolo
NOVEMBER 17, 2020
. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. ” — Kristyn Emenecker , Executive Leader — Marketing, Strategy, Product, CX. Call Center Trends 2017.
Fonolo
JUNE 30, 2020
The fact is, striking the right balance between finding the right agent and implementing employee retention strategies will help you keep high performers motivated and happy. TIP: Analyze your call center’s unique needs to determine what your ideal agent looks like. Should they be more inclined to customer care?
CCNG
OCTOBER 19, 2022
Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.
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