Quality Contact Solutions

MARCH 6, 2020

Marketing Channels. Knowing your audience can help identify the best marketing channel to use which could be email, chat, text, or phone. For example, if the targeted customer base is in construction, perhaps it is best to utilize text or email as the first outreach attempt. Schedule a Call with An Expert. Qualify Early.

B2B 69

B2B Scripts B2C Construction 69

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.”

Best practices 226

Best practices Call Center Contact Center Scripts 226