Quality Contact Solutions

MARCH 6, 2020

For example, if the targeted customer base is in construction, perhaps it is best to utilize text or email as the first outreach attempt. Schedule a Call with An Expert. Questions & Scripting. Key takeaway: Building an effective script and asking the right questions helps establish credibility with the opportunity.

B2B 69

B2B Scripts B2C Construction 69

Fonolo

JUNE 30, 2020

TIP: Don’t just assume the candidate with the most call-center experience is the best person for the job! Different contact centers require different types of agents, so take time to evaluate the skills required to be successful in your department and what qualities will help your new hire thrive.

Call Center 136

Call Center Contact Center Construction Scripts 136

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Share responsibility and construct a common goal. Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Bring top-performing agents to training.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.”

Best practices 226

Best practices Call Center Contact Center Scripts 226