Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

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Call Center Customer Support Customer centricity Contact Center 56

Calltools

NOVEMBER 16, 2022

Using this type of call center tool allows you to track your agents’ effectiveness and the overall satisfaction of callers. Although necessary, call tracking and monitoring are baby steps toward improving your entire call center. Call coaching or whispering. Call Management for Agents.

Interactive Voice Response 52

Interactive Voice Response Management CRM Scripts 52

Hodusoft

JUNE 17, 2021

Customer support. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions. Contact centers that emphasize coaching and training should look into systems with quality management modules or standalone quality management solutions. Value for money. Functionality .

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Marketing Contact Center Telecommunications Call Center 98

SharpenCX

FEBRUARY 9, 2021

I worked the same customer support job for a year when my manager threw new (complicated) software into the mix. My boss brought it on to improve our customer experience, but in reality, it just made my job harder. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center.

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Call Center Coaching Scripts Metrics 67

aircall

JANUARY 24, 2022

But warning: This doesn’t mean you can take customers for granted just because you have something they crave. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. Developing Strong Customer Support.

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Call Center Best practices call center software CRM 126

JustCall

MARCH 9, 2023

For example, if your product team has just rolled out a new update, they can use the knowledge base to keep the customer support team updated A well-informed and knowledgeable agent helps establish a positive and professional image of the brand while helping customers in the process–a win-win for all 5.Be

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Call Center call center software Construction Best practices 52

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Call centers should resist the attitude that “supervisors will pick it up as they go.”

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Interactive Voice Response Call Center Gamification Schedule adherence 62