Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

call center software 52

call center software Call Center Self service call center solutions 52

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. It is our vision to make innovative market leading software accessible to businesses of all sizes.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Hodusoft

MARCH 10, 2022

GetApp is a Gartner Digital Markets entity, which collects software product reviews and ratings for providing insights to the buyers. HoduCC, the Call and Contact Center software , has achieved 4.8 The software was ranked on the following parameters: Value of money . Customer support .

call center software 52

call center software Call Center Contact center software Interactive Voice Response 52

aircall

JANUARY 24, 2022

But warning: This doesn’t mean you can take customers for granted just because you have something they crave. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. Developing Strong Customer Support.

Call Center 126

Call Center Best practices call center software CRM 126

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Calltools

FEBRUARY 19, 2020

With such high relevance, the call center remains a critical part of every business. If your business is service or product-oriented, you need a call center to handle your sales or customer support. But should you be using an in-house or outsourced call center?

outsourcing 52

outsourcing Call Center Brand ambassadors call center software 52

Fonolo

FEBRUARY 7, 2013

Either that or they’ll take to social media and harang your marketing team for answers, and publicly shame you when it takes longer than a couple of minutes to respond. Outdated contact center technology. Working with many legacy call center software platforms can be, put mildly, frustrating.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62