Call Center Weekly

SEPTEMBER 14, 2017

One way to do this is through QA calibrations. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. A poor product or services will result in dissatisfied customers.

Calibration 143

Calibration Government Contact Center Surveys 143

AWS Machine Learning

MAY 23, 2023

Such pipelines support structured and systematic processes for building, calibrating, assessing, and implementing ML models, and the models themselves generate predictions and inferences. Francois is a Principal Advisory Consultant with AWS Professional Services Canada and the Canadian practice lead for Data and Innovation Advisory.

Engineering 74

Engineering Government Calibration Scripts 74

JustCall

NOVEMBER 24, 2022

These references include government websites, regulatory body websites, news portals, forums, etc. In fact, given that governments are buckling down to ensure data privacy and protection, every other business that possesses customer data would require regulatory intelligence at some point or the other. So, use them to set the tone.

Government 52

Government Calibration Benchmark Marketing 52

The Petrova Experience

APRIL 4, 2023

Our article called out, rather presciently, the need for governance, standards, and the human touch in the scope of AI for customer experience and other business imperatives. Ultimately, that means governance and standards for the technology must evolve in line with its development and implementation. And those dangers are still there.

Customer Experience 52

Customer Experience Government Customer centricity Calibration 52

ChurnZero

NOVEMBER 19, 2019

Each nomination was carefully reviewed and considered by a panel of judges that included Joel Kallett, Managing Director of Clearsight Advisors; Sam Maness, Managing Director of Defense and Government Services Investment Banking at Raymond James & Associates, Inc.; Gunnison Consulting Group, Inc. Siemens Government Technologies.

Calibration 10

Calibration Chief Customer Officer Government Consulting 10

ChurnZero

DECEMBER 16, 2020

Gunnison Consulting Group. Siemens Government Technologies. iDirect Government. CALIBRE Systems, Inc. MetaPhase Consulting. National Government Services, Inc. Richard Pineda, CALIBRE Systems, Inc. Science Applications International Corp (SAIC). Aperiomics. ScienceLogic. Harmonia Holdings Group, LLC.

Calibration 98

Calibration Government Consulting Consulting 98