Calibration Consulting Government Surveys 
Call Center Weekly
SEPTEMBER 14, 2017
One way to do this is through QA calibrations. Have the group take the satisfaction survey for the interaction as well. If the interaction returned a CSAT survey, review it as well. If the interaction returned a CSAT survey, review it as well. Additionally, compare your QA scorecard with your satisfaction survey.
AWS Machine Learning
MAY 23, 2023
A recent PwC CEO survey unveiled that 84% of Canadian CEOs agree that artificial intelligence (AI) will significantly change their business within the next 5 years, making this technology more critical than ever. This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. Connect with him on LinkedIn.
Expert insights. Personalized for you.
143 
Let's personalize your content