Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

TeleDirect

DECEMBER 14, 2023

In contrast, inbound call agents receive calls and perform exceptional customer service by answering questions, taking orders and resolving customer complaints. Let’s explore the difference between inbound and outbound calling and which might be suitable for your business and your goals. Now, back to business.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. This can be marketing and sales related, or it can be related to service and support. Blended Call Centers Blended call centers integrate both inbound and outbound services into one model.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62