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Quality Contact Solutions hires a new Vice President of Operations

Quality Contact Solutions

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

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Outbound Calling 101: What Is Outbound Call?

TeleDirect

It’s why we’ve gone from a small answering service to a national business process outsourcer. Now, back to business. Sales savvy, they are skilled at instilling interest, upselling and closing the deal or scheduling an appointment, depending on your company’s preferences.

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Which Call Center Model is Right For You?

Global Response

Some of the services an outbound call center may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound call centers are less crucial than inbound call centers, they still play an important role for many businesses.