TeleDirect

DECEMBER 14, 2023

How do we manage this as a national business process outsourcer? Let’s explore our integrated technology stack and how it benefits your business. Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR).

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

Anexa BPO

MAY 16, 2022

With a successful track record spanning twenty years, Anexa has emerged as the preferred customer service outsourcing company for American firms. Specializing in bilingual services (English and Spanish), our skilled teams of agents take CX to the next level with a commitment to support your business processes as we would our own.

outsourcing 52

outsourcing Business Process Outsourcing voip Call Center 52

Anexa BPO

MAY 16, 2022

With a successful track record spanning twenty years, Anexa stands as a preferred outsourcing company for American firms. Specializing in bilingual services (English and Spanish), our skilled teams of agents take CX to the next level with a commitment to support your business processes as we would our own.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing voip Interactive Voice Response 40

Anexa BPO

SEPTEMBER 5, 2021

With a successful track record spanning twenty years, Anexa has emerged as the preferred customer service outsourcing company for American firms. Specializing in bilingual services (English and Spanish), our skilled teams of agents take CX to the next level with a commitment to support your business processes as we would our own.

outsourcing 40

outsourcing Technology Business Process Outsourcing SaaS 40

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Hodusoft

AUGUST 9, 2023

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52