DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Avaya

MAY 8, 2019

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. At the same time, the company wanted to replace the six disparate voice and contact center solutions collected through a growth strategy that included acquisitions.

Business Process Outsourcing 74

Business Process Outsourcing contact center solutions Contact Center outsourcing 74

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

TechSee

FEBRUARY 27, 2018

This resource availability, coupled with the digitalization of customer service ,cloud-based contact center solutions and robust and reliable connectivity, all indicate that the time is ripe for on-demand customer service to be adopted at a quicker pace. Enterprise perspective. BPOs facilitate the work-from-home trend.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

Serenova

APRIL 7, 2020

For this global enterprise customer, there were massive challenges to address. A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). And will my transactions remain secure throughout the entire process? Keeping your real estate call center competent and confidential is of paramount importance.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94